Orders are typically processed within 2 working days of being placed. If there are any stock shortages or delays, our team will notify you as soon as possible.
Our UK Standard Delivery service typically takes 2-3 working days.
Delivery times for international orders vary depending on the shipping service and carrier selected. As a result, we are unable to provide a fixed delivery timeframe.
We partner with FlavorCloud to provide a seamless international checkout experience. All orders placed on our wholesale site are shipped on a Delivery Duties Paid (DDP) basis, meaning all applicable shipping costs, duties, taxes and customs fees are calculated and clearly displayed at checkout, so there are no unexpected charges on delivery.
We have worked to ensure our shipping rates remain as competitive as possible. If you have any concerns regarding shipping costs, please feel free to contact us at krita.ba@playfulpromises.com and our team will be happy to assist.
You will receive an email once your parcel has been dispatched, which will include your tracking details. Please note that tracking may not update for a few hours. If the tracking does not update by the next working day, please let us know by contacting us at krita.ba@playfulpromises.com.
